• Mitchell O'Gorman

xWave are hiring our first Account Manager!

Job Title: Account Manager

Location: Ireland (Flexible)

Salary Range: €40,000-€45,000 per annum plus bonus

Contract Period: Fulltime Permanent

About The Role:

Our first Account Manager will work closely with the CEO and engineering teams to help xWave achieve our commercial goals. We are looking for somebody who is excited to learn and has a genuine passion for delivering health improvements through great technology! This is a brilliant opportunity to join one of Europe’s most exciting digital health start-ups at an early stage.

About xWave Technologies

xWave Technologies is an Irish start-up, founded by a group of leading radiologists, that develops smart health platforms that improve patient outcomes and deliver efficiencies for health systems. Our first platform, xRefer, is Europe’s first Smart Radiology Referral Platform and has been developed in partnership with the world’s largest radiology group, the European Society of Radiology. As we roll out our xRefer platform globally in the coming years, we will be focussed on applying AI and machine learning technologies to our data resources in order to improve health workflows. xWave provides an engaging work environment and a culture of incorporating team member feedback into operational decisions. Working at xWave Technologies is an opportunity to feel good about where you work and the positive impact you are having on society. We are big on work-life balance and employee empowerment.

Key Duties and Responsibilities:

  • Win new business, maintain revenue growth, up-selling of existing accounts, new lead generation, referrals and establish strong business relationship through service

  • Identify and forecast all up-selling and cross-selling opportunities and maintain a strong sales pipeline

  • Develop business proposals aligning to customer priorities, providing accurate pricing proposals that demonstrate price to value

  • Deliver product demonstrations (live or online) to existing and potential customers

  • Work with engineering teams to implement and manage a digital customer feedback process

  • Partner with all departments within the company to successfully resolve clients' service issues

  • Carry out regular service reviews to identify customer needs

  • Research and understand customers’ business strategy, future product plans, and expansion activities

  • Ensure customer retention by maintaining excellent customer service, build relationships at multiple levels within the customer organisation

  • Provide continuing education to customer on evolving company technologies

Minimum Qualifications:

  • 3-5 years of experience in healthcare, customer experience or sales related setting

  • Prior experience in problem solving, customer service, and related functions in a hospital or health organisation

  • Attention to detail

  • Strong oral, written, and interpersonal communication skills, analytical skills

  • Ability to learn new systems and processes

  • Hands on experience and ability to work closely with other company units and team members

  • Experience working with CRM tools is a plus

Timeline & Process: The role will begin with immediate effect. To apply for this role, please send your CV with a short cover letter (one page maximum) to hello@xwave.ie explaining why you think you are suitable for the role.