Welcoming Tim to our team!

We’re delighted to welcome Tim to xWave Technologies as our new Customer Support Lead, strengthening the service desk at a time when our customer base, and the complexity of the environments we support, continues to grow.

Tim joins us with hands‑on experience across referral management and clinical system support. He began his career as a Referral Facilitator at Optum RFS, working closely with clinical teams to ensure smooth, accurate referral pathways, moving later into the Optum ScriptSwitch Team, where he supported users as a customer service agent, developing a reputation for clear communication, calm problem‑solving and a genuine commitment to helping people get the best from their digital tools.

What stands out most is Tim’s approach; patient, curious, and always looking for ways to make processes better. He brings a service‑first mindset that aligns perfectly with how we support our partners across the UK and Ireland - responsive, reliable and grounded in real clinical workflows.

On joining xWave, Tim shared, “I’m excited to join the team and take on the challenges of the service desk, especially the opportunity to strengthen and improve how we support our users.”

Tim’s arrival strengthens our ability to deliver fast, thoughtful and high‑quality support as we continue expanding our Clinical Decision Support and Order Communications deployments. We’re thrilled to have him on board.

Welcome to the team Tim.